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Strategic Alliances Partners’ Combined Solution - a Win for Resort

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Breckenridge Grand Vacations, in Summit County in the Rocky Mountains, is the parent company of vacation ownership resorts Gold Point Resort, Grand Timber Lodge, and the Grand Lodge, and is laser-focused on providing A+ customer service. The company is adamant that every patron should experience the same high level of customer services, regardless of which property they are using.

A large component of providing the ultimate customer experience is making use of the latest in technological advances that cater to the hospitality sector, which includes superior communication and collaboration between resort staff as well as with resort guests. Phone deployment is unique; employees must account for check-in/check-out access, wake up calls, in-room dining, and other activities.

To ensure top service, resort managers needed to upgrade their VoIP system to one that would easily integrate with their existing DuVoice Hospitality system. To future-proof their investment, they needed a path to upgrade the network infrastructure, both wired and wireless – all without breaking the bank and adding a labyrinth of administration challenges.

ShoreTel outlined to Brian Binge, director of Information Technology for Breckenridge Grand Vacations, a proposal to deploy three best-of-breed solutions that work together seamlessly. The combined solution of ShoreTel, HP Networking and Ruckus Wireless (yes, the latter two technically being competitors in the WLAN arena), delivered a broad portfolio of services with the lowest overall TCO.

The bottom line: no matter how large or small your company is, you most likely are in favor of employing a network infrastructure that will grow with you, not lock you into hidden fees, and not be so complicated that your IT team needs to spend hundreds of hours on training and certifications.

In putting together this partnership, ShoreTel recognized the value in partnering with like-minded companies to create a work environment to offer solutions where employees can be productive and happy while, quite simply, making each and every customer smile.

If you agree with this approach, then we here are ShoreTel are pleased to introduce you to one or all of our strategic alliance partners. If, however, you prefer to be locked into one vendor, be handcuffed by proprietary software/hardware, be buried in an avalanche of complexities, and watch your money be whisked away as if consumed by a snow storm…well, then you probably wouldn’t be reading this blog to begin with, now would you.

For more related information, check out:

Breckenridge Resorts Case Study

Click here to learn more about HP Networking

Click here to learn more about Ruckus Wireless

Click here to learn more about ShoreTel

Alliances Questions:

hp-shoretel@hp.com

strategicalliances@shoretel.com

steve.wimsatt@ruckuswireless.com