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Smart Equals Simple

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ShoreTel has just published the results of a survey they conducted and I find the results intriguing.  Specifically,  81% of IT Directors want to simplify their communication system.  Ok, that’s interesting. But, what’s REALLY interesting is how they are defining this simplification.  44% of IT directors say simplifying their phone system means having the ability to integrate the phone system with other business processes.  (I know a company that can help with that!)

Now, the opportunity: 53% of the respondents who want a simpler system, don’t have a plan in place to get it. (I know a sales force that can help with that!)