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Smaller companies should consider using VoIP

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In today's competitive private sector, startups and small businesses can have a difficult time making ends meet, especially as their budgets are tightened by the unforeseen noose of macroeconomic turmoil. Fortunately, the telecommunications landscape offers innovative opportunities for companies to step out of the box and implement tools that will give them an advantage. By replacing an old phone system, for example, decision-makers can reinvent the workplace to keep employees engaged and efficient.

A recent Business 2 Community report highlighted how taking the first steps toward technological innovation can be difficult. The good news is that a business VoIP service can be extremely helpful for smaller organizations looking to get a leg up on competitors in their industry. This is because a phone system has the potential to reinvent the workplace, not just introduce the opportunity to take advantage of better quality voice solutions.

In the past, organizations often used cumbersome land line telecommunications systems. While these tools may have suited corporate needs back then, they no longer do the job. Because today's business world is highly mobile, individuals need access to collaborative tools at any given moment - something antiquated offerings cannot do. VoIP, on the other hand, has the ability to support a remote workforce.

What makes VoIP appealing?

Unlike its predecessor, the phone system features associated with VoIP make it an attractive and innovative offering for today's companies. Business 2 Community stated that one of its most important capabilities is providing firms with virtual numbers. This will save customers money as virtual numbers can take on the appearance and qualities of a local presence, eliminating the need for clients to pay long-distance expenses.

VoIP also provides businesses with the ability to use softphone applications that can be incorporated into mobile gadgets such as smartphones and tablets, the news source stated. This means individuals can work outside of the office without losing the ability to connect to the voice network. As teleworking trends gain momentum, this capability will become increasingly important for supporting a next-generation workforce.

What about the cloud?

Cloud computing is among the biggest discussions in the IT landscape, as the technology promises to reduce costs, improve operations and support access from virtually anywhere. A hosted PBX system is no different, as the services are easy to manage because they are essentially maintained off-site.

Cloud communications can be an ideal technology for small businesses or startups that don't have the necessary financial or operational resources to purchase and maintain a sophisticated telecommunication platform in the office, Business 2 Community noted.

A separate report by the Eastern Management Group highlighted how small companies are often the primary buyers of hosted PBX solutions, making up almost 70 percent of all sales in 2012. The survey found that approximately three-quarters of decision-makers were satisfied with these purchases, suggesting that the solutions are ideal for startups and other small organizations that may not have the ability to purchase a sophisticated communication platform in-house.

As cloud and digital technologies continue to evolve and change in the coming years, the services will gain significant momentum in the private sector, especially among smaller businesses. Decision-makers should take the time to evaluate their current collaboration strategies and decide whether switching to VoIP will make a substantial difference. In many cases, the migration to VoIP will make it easier for companies to evolve and keep pace with ongoing technological transformations, which is a critical characteristic in today's competitive business world.