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ShoreTel Sky is Taking Off with ShoreTel Partners

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In a testament to the growing adoption of cloud services, ShoreTel’s relatively new cloud tiers for the Champion Partner Program has been a big success. In just one year, more than half of ShoreTel’s partners in the United States are selling ShoreTel’s cloud services.

Introduced in January 2014, the cloud tiers to the Champion Partner Program enables ShoreTel channel partners to offer some of the most in-demand technology—cloud communications in the form of ShoreTel Sky. The ShoreTel Champion Partner Matrix Networks found that selling ShoreTel Sky has boosted their business significantly. The company has spent the last 30 years selling premises-based solutions yet quickly became the ninth highest reseller of Sky in the U.S. during it’s first year of Sky sales.

“The addition of cloud services has re-energized the whole company, and allowed us to focus on strategic investments in marketing and sales training – increasing monthly recurring revenue opportunities and building a greater foundation for the future,” said Kyle Holmes, sales manager at Matrix Networks.

Developed with channel partner input, the cloud tiers represent flexible ways of partnering with ShoreTel, uniquely compensating partners in proportion to their performance and level of engagement. They select the tier and compensation plan that best aligns with their business model:


  • Partners in the Enabled tier (including Matrix Networks) enjoy the highest commissions and earn these high commissions annually for the life of the customer. These partners dedicate a ShoreTel cloud sales resource and manage the sales process from prospect to close.

  • Partners in the Approved tier, who identify and qualify a prospect and then hand them off to ShoreTel, can earn commissions annually for the life of the customer.

  • Partners in the Referral tier, who simply provide prospects to ShoreTel, receive a one-time commission payment.