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ShoreTel Sky Leads Market for UCaaS Private Cloud

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ShoreTel’s cloud service offering, ShoreTel Sky, continues to gain ground in its market, judging by several indicators.

On Thursday, a report from Synergy Research Group on cloud unified communications services said ShoreTel has the leading market position in the Unified Communications as a Service (UCaaS) private cloud category.

ShoreTel Sky has held the top position in UCaaS private cloud market share worldwide for 11 consecutive quarters, (Q1 2010 – Q3 2012), according to the report.

ShoreTel, the leading provider of brilliantly simple unified communications platforms, including business phone systems, applications, and mobile UC solutions, has a number of factors working in its favor, said Jeremy Duke, founder and chief analyst, Synergy Research Group.

“ShoreTel Sky is the worldwide market leader in the UCaaS private cloud category,” Duke said. “ShoreTel Sky leverages highly reliable private networks resulting in a superior service experience, which is consistent with ShoreTel’s focus on ensuring high customer satisfaction.”

Underscoring its momentum, ShoreTel recently reported that revenues for its cloud services were up 9 percent sequentially for the second quarter of fiscal year 2013, and up 14 percent from the second quarter of 2012.

December also marked the strongest month of cloud bookings in the company’s history with 178 new customer additions.

In another indication of growth for ShoreTel Sky and hosted PBX services, ShoreTel recently relocated its New York City hub from Chelsea to Midtown. The office’s official grand opening will be held on March 6.

“We are pleased with the continued momentum of our cloud business and steady market share gains, which reflect our commitment to offering customers brilliantly simple and flexible UC solutions and business phone systems,” said Keith Nealon, president of ShoreTel’s Cloud Division. “ShoreTel’s cloud growth, along with our strong on-premise business, gives us a unique position in the marketplace. With industry experts estimating that at least 40 percent of the telephony market sales will be cloud solutions by 2015, we are well positioned to take full advantage of the great growth opportunities that exist today.”