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ShoreTel Produces Improved Communications for Manufacturing Customers

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Whether they are manufacturing hardware, software, machinery, agricultural, chemical or pharmaceutical products, all manufacturing customers face similar challenges including competition, increasingly aggressive pricing, and demanding customers. For many of these companies, their communications network is a key component of their business strategy.

ShoreTel provides manufacturers such as DOWNLITE, Liberty Hardware, IIMAK, Madison-Kipp and Ready Pac with the power to decrease costs, increase productivity, and the tools to increase customer satisfaction. Our unified communications (UC) system helps manufacturing companies address concerns such as:

  • Scalability: Dealing with distributed offices and numerous remote plants? ShoreTel helps you unify communications between all your sites—including integration with legacy systems—so you can ensure continued growth that leverages existing assets without costly production delays.
  • Availability and reliability: With more than 99.999 percent (five nines) availability and IP phone failover, ShoreTel ensures reliable communications throughout the entire value chain, helping to avoid production and distribution disruptions and speed time to market.
  • Ease of use and management: Through advanced call-routing features and centralized management across the system, ShoreTel helps reduce costly operational headaches, while ensuring high levels of user adoption and complete customer satisfaction.

Glacier Fish, pioneers of Alaska's Frozen-at-Sea Fishing Industry, needed flexible functionality to support all of the company's operations, easy deployment between ships and the main office, and an intuitive user interface for the ship's crews.

They chose ShoreTel and have seen benefits including; reliable, clear communications with vessels connect and align operations for a competitive advantage, reduced costs by eliminating satellite phone usage, optimized bandwidth which delivers crystal clear voice regardless of location or distance and integration with Microsoft Outlook integration lets employees work in familiar ways. Watch the video to learn more about their story.