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ShoreTel Helps Harris County Department of Education Achieve $500k Savings

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Harris County Department of Education (HCDE) is home to award-winning programs and highly innovative educators. HCDE provides educational resources to school districts and the general public in Harris County, Texas, across 36 locations. Highly regarded as a pioneer in public education, HCDE is recognized at the state and national levels for its commitment to student achievement in the classroom. Its services include virtual learning, Head Start and after-school programs, adult education, therapy services, professional development for educators, special schools, and more.

Harris County Department of Education was using an AT&T managed PBX system, leasing the phone equipment and paying for a service contract. To reduce costs, the organization wanted to move to a true Voice over IP platform for simpler in-house management, greater ease of use, and long-term cost reductions. HCDE reviewed bids from numerous vendors including Avaya, Cisco, Mitel and AT&T.

The ShoreTel UC Solution for HCDE is based on the power of pure IP business communications and comprises ShoreTel Communicator, ShoreTel Conference Bridge, ShoreTel Director, and ShoreTel IP Phones and ShoreTel Voice Switches. The solution was implemented across 30 HCDE locations with over 1,000 ShoreTel licenses, and also includes a ShoreTel Innovation Network partner.

Benefits include:

  • ROI of $500,000 over 1.5 years
  • Lower TCO, with simpler administration, easy in-house moves/adds/changes, the elimination of phone service contracts and leased equipment, and reduction of telephone lines and trunks
  • Improved employee productivity and satisfaction with greater accessibility of real-time communications tools and integration of directories and applications
  • Confidence in VoIP platform and partner services

“We chose ShoreTel for all the best reasons—manageability of the platform and ease of use, its ability to tightly integrate with our network, and a distributed architecture that provided excellent recovery time objectives to meet with our business continuity plans. And we saw outstanding cost benefits and savings with ShoreTel.”

—Jim Schul, Chief Information Officer, Harris County Department of Education