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ShoreTel Helps Government Agencies Overcome Communication Challenges

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“ShoreTel is built on brilliant simplicity and we understand the requirement agencies have to do more with less. We’re able to demonstrate that, in the long run, the overall ShoreTel investment is extremely attractive. Less resources, less infrastructure, less training and maintenance lead to lower costs. “Brilliant Simplicity” over unnecessary complexity is why so many government agencies across the country continue to make the move to ShoreTel.

- Troy Parish, vice president ShoreTel gov

ShoreTel is gaining ground in the government sector, with a 38 percent sequential growth quarter over quarter in billings during the March - June 2012 fiscal year period. Local and state government agencies are choosing ShoreTel because of its overall ease that results in a low total cost of ownership.

Despite the fact that government budgets continue to shrink, constituents continue to demand more efficient communications services, challenging agencies to modernize while doing more with less. Government exists to serve the public, so systems and services need to be effective yet affordable. IT departments in the public sector need technology solutions that meet their criteria without adding a burden of complexity to the operation.

ShoreTel is committed to helping state and local governments deliver new communications solutions that align with local challenges, help to build more interactive relationships with citizens and business owners, and bring additional government resources to communities, towns, cities, and counties.

We’ve had the ShoreTel platform for almost two years.  Move-Add-Changes are completed in minutes without a trip to the wiring closet or having “the phone guy” make a trip desk side. Everyone from the IT staff to the agents on the queue lines already agree that ShoreTel was the right choice for us.

- Kris Clymans, manager of infrastructure and support, Pennsylvania Housing Finance

“We were looking for a system that had better failover capabilities, would meet the city’s current and future needs and be relatively easy to manage. ShoreTel allowed us to integrate on a single system; now everyone including city offices, fire, police, and ambulance are all integrated on the same system.

- Beth Ann Unger, IT infrastructure manager, City of Arlington Texas

“In terms of functionality, the ShoreTel Unified Communications and Enterprise Contact Center solution offered everything we required. The ShoreTel solution provided the best total cost of ownership. A lot of the solutions we looked at had very complex licensing models, and ShoreTel’s licensing was simple and easy to understand.”

- Paul Moll, IT Manager, City of Subiaco, Perth, Australia