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ShoreTel Helps Companies Manage Global Expansion

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Did you know that 30% of ShoreTel’s licenses are owned by companies with more than 500 licenses? And in a global economy, that number is likely to grow. Companies including Cargotec, Fujitsu Network Communications, Gensler, Hay GroupMarkem-Imaje, Robert Half International, are just some of the examples of companies who use ShoreTel globally.

Another example of this is Kaseya. Based in Lausanne, Switzerland, with 30 offices in 20 countries, Kaseya is the leading global provider of IT Systems Management software. Kaseya was looking for a cost-efficient telephony system to support its mobile workforce and seamlessly connect its offices across the globe. They also needed an easy-to-use system that offered rapid deployment at new locations and integration with Salesforce.com CRM system. Working closely with local ShoreTel partners, Kaseya implemented the ShoreTel Unified Communications across 40 sites. Moving to a standard telephony system throughout the organization has streamlined internal communication, enhancing collaboration and speeding up decision-making processes. Benefits include:

  • Scalability of ShoreTel’s UC system supports Kaseya’s global expansion.
  • Extension assignment enhances enterprise mobility by making mobile employees available regardless of location.
  • ShoreTel availability reinforces Kaseya’s ‘Follow-the-sun’ support to increase customer satisfaction.
“Since we put the new ShoreTel system in place our phone costs have gone down by over ten percent. The major advantage though is that every colleague around the world is just four digits away.”

- George van Brugge, Executive Vice President and General Manager EMEA, Kaseya.