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ShoreTel Expands Asian Presence by Opening Indian Office

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ShoreTel has opened its inaugural Indian office and added Transition Systems as its first Indian distributor.

With the opening of its office in Delhi, ShoreTel now has a presence in ten countries across Asia: China, Hong Kong, India, Japan, Malaysia, Philippines, South Korea, Taiwan, Thailand, and the regional head office based in Singapore.

ShoreTel has signed an agreement to have its solutions distributed in India by Transition Systems, a value-added distributor of networking and communications products with offices across Asia. Transition Systems also holds distribution agreements with ShoreTel for Indonesia, Malaysia, Philippines and Singapore. In India, Transition has offices in Bangalore, Chennai, Delhi and Mumbai.

According to Bruce Downing, ShoreTel Managing Director Asia and South Africa, the simplicity of ShoreTel’s architecture and management platform provides a compelling solution for Indian organisations, particularly those with a distributed presence across India.

ShoreTel’s core UC solution scales up to 20,000 end points on a single image, and supports up to 10,000 concurrent instant messaging clients, 1,000 audio conferencing ports and 500 web conferencing ports. ShoreTel supports industry-standard H.264 AVC technology to enable it to integrate with leading videoconferencing providers including Polycom and LifeSize. By using ShoreTel Communicator, the call manager desktop application, users can participate in room-based video conferences from their PC or laptop – working remotely or in the office. An extension of ShoreTel’s UC offering, ShoreTel Enterprise Contact Center provides advanced call handling and reporting, optional multimedia, outbound, and IVR capabilities.

“ShoreTel’s simple architecture allows our solution to easily scale with the organisation. In a market like India, where many businesses experience rapid growth in employees or physical locations, a ShoreTel UC or Contact Centre solution can keep pace with the organisation’s communications needs, and is easy to manage and maintain using internal resources,” said Downing.

“ShoreTel solutions have already been sold and implemented in India to service a number of our global customers. We have had success to date and some of the highest customer satisfaction ratings in the region through our global system integrators, such as Xtelesis,” continued Downing.

In addition, ShoreTel recently appointed Rajiv Sharma as Country Manager - India. Before joining ShoreTel, Sharma was distribution and channel sales manager for Huawei, and has also held sales and management roles at Alcatel, Mitel and Avaya Global Connect. He holds an MBA from the Symbiosis Institute of Telecom Management and a Bachelor of Business Marketing from University of Bangalore.

“Rajiv has tremendous experience in the telecommunications sector in India. He understands the industry very well and the role of the telco vendors in the market. He will be working very closely with Transition Systems’ management to drive a strong channel business for ShoreTel in India,” added Downing.

Last month, ShoreTel announced its financial results for Fiscal Year 2012. For the fourth quarter of fiscal 2012, consolidated revenue was US$78.5 million, an increase of 39 per cent sequentially over the third quarter of fiscal 2012. Consolidated revenue for the fiscal year was a record US$246.6 million, up 23 per cent from fiscal year 2011. As of 30 June 2012, the company had US$55.5 million in cash, cash equivalents and short-term investments.

Revenue from ShoreTel’s international sites represented 13 per cent of its premise business in the fourth quarter of fiscal 2012, and increased 20 per cent year-over-year, as reported in the recent earnings report.