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ShoreTel Enterprise Contact Center 7

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We launched ShoreTel Enterprise Contact Center 7 this past May.

Our CMO, Kevin Gavin, said of it, “In this era of social media where news spreads fast, enterprises strive to enhance their company’s brand perception through stellar customer service. The call center, with personal agent queues, is one of the first points of contact where enterprises can give their customers direct access to agents.”

I’m here with ShoreTel Contact Center expert Clinton Fitch to talk about some of the features that allow enterprises to dramatically improve customer service, while reducing the cost of deploying and maintaining a high-performance multimedia call center.