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ShoreTel Customer Wins Excellence Awards for ShoreTel Contact Center Solution

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For the past couple of weeks we’ve demonstrated some of the tips and tricks you can use to make the most of your ShoreTel Contact Center experience.

And when it comes to company success nothing tastes as sweet as when your customers are recognized for using your solution. One of our customers, Firstmark Credit Union, located in San Antonio, Texas, recently won two excellence awards from the Professional Teleservice Management Association (PTMA).

Firstmark Credit Union provides financial services to residents in Bexar County and 12 surrounding counties in Texas. The lender has more than 90,000 members and manages more than $700 million in assets.

The competition was rigorous and took place over a three-month period. Nominees completed a lengthy application followed with on-site visits and presentations before a panel of judges recognized as experts in the field of customer contact.

Firstmark Credit Union, won “2011 Contact Center of the Year (under 75 seats)” and Linda Sue Rodriguez, assistant vice president, Firstmark Credit Union was recognized as “2011 Contact Center Leader of the Year”!

Congrats to Firstmark Credit Union and other ShoreTel customers who are revolutionizing how they do business with ShoreTel!