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ShoreTel Cures Healthcare Customers Unified Communication Ailments

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In today’s fast-paced, patient-centric world, communication requirements extend far beyond standard reliability.

The daily operations of a healthcare facility, as with most businesses, typically involve communication between many players—including doctors, nurses, administrators, patients and patients’ families. Communications systems, therefore, must also be easy to use. At the same time, they must be functionally rich enough to deliver the advanced, high-quality services and features that busy professionals and anxious patients.

From large healthcare organizations with thousands of users, hospitals with dozens of departments to small healthcare clinics, ShoreTel helps healthcare organizations around the world handle their unique communication challenges. These organizations include Carson Tahoe Regional Medical Center, Cascade Valley HospitalsGood Samaritan, Rehab Care, and hundreds of others who after implementing ShoreTel see improvements including:

  • Scalability: ShoreTel enables healthcare organizations to dynamically build out and future-proof their systems without a complex rip and replace, or huge up-front investment.
  • Availability and reliability: ShoreTel provides consistent uptime with affordable redundancy and disaster recovery—without sacrificing service quality or management simplicity.
  • Ease of use and management: ShoreTel simplifies and centralizes communications functionality for doctors, nurses, administrators, and patients to ensure quality care and prompt responses without demanding extra IT skills and extensive training.

Doctors Hospital at Renaissance is an eight-center facility providing a wide range of acute care, diagnostic, and surgical departments, and progressive medical treatment and imaging centers in Texas. When they needed to move from antiquated systems to newer technology, they turned to ShoreTel. With ShoreTel they are seeing benefits including saving $36,000 a year, improved reliability, handling calls quicker, and taking advantage of integrated unified communication capabilities.

Visiting Nurse Association of Boston is a non-profit, community-based, home healthcare agency which provides residents of Greater Boston and surrounding communities with care that will maximize their health, independence, and quality of life. They needed a high quality phone system that was reliable, cost-effective, and easy to manage and they chose ShoreTel. They have seen many benefits including the ability to integrate with the VNA’s in-house SQL patient information database, integration with Microsoft Outlook, more answered calls, improved productivity, and ShoreTel Contact Center provides management and measurement tools.