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ShoreTel Call Recorder: Admin

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Because the Call Recorder Server runs as a Windows service, it doesn’t have a user interface; admins typically control it through the Windows Services application. Specifically, they can configure it’s run state, startup mode (whether it runs automatically when Windows starts or not) and login account details from the services application.

All other configuration is via the Admin client. This shows the main window of the admin client when first run:

Because the client can connect to multiple record servers, the main window allows users to create and delete connections to record servers. Once a connection is created it can be used to access the record server’s settings. To add a connection, we click the Add button and enter the server name or IP address:

If the Record Server is running on the server, the display will update to show that you are now connected:

To access the server’s settings, double click the connection or, with the connection selected, click the Settings button. (This shows a server settings window.)

Note the two tabs at the top, “Recording Profiles” and “Server Settings”. Recording Profiles define when calls will be recorded and where the recordings will be saved. Server Settings  define the core settings for the server. Stay tuned.

We’ll take a quick look at these settings and then focus on the Recording Profiles.