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ShoreTel and Blue Nile Go Straight to the Heart of Communications

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When it comes to showing that special person how much you love them this Valentine’s Day, the experts at Blue Nile are way ahead of the game.

Blue Nile is the largest online retailer of certified diamonds and jewelry, and has been awarded the Bizrate.com Circle of Excellence Award for the best in online customer service since 2002.

It also chose ShoreTel to help ensure that every customer phoning into the company receives the best possible service with a real live customer representative to help them make the best selection. More than 80 percent of calls are answered within ten seconds.

The ShoreTel Contact Center solution gives Blue Nile the ability to rapidly scale to handle special times of the year, such as Valentine’s Day and the holiday season.

And because the system is easy and intuitive to use, new agents can come onboard with minimal training.

When it comes to making special connections, ShoreTel and Blue Nile are a perfect pair of cupids!

To find out how ShoreTel can help you share the love with your customers, call a ShoreTel reseller today.