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ShoreTel’s Webinar Aims to Help Turn Your Contact Center Into a Strategic Asset

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Contact Centers have historically possessed the processes and dashboards to service voice calls, but today, these can be utilized to manage a wide range of new channels.

And to serve the ever-growing demands of customers for more sophisticated, real-time and easy-to-access services, business are looking for more effective contact centers.

ShoreTel will address these needs in a Webinar: How To Turn Your Contact Center Into A Strategic Asset, at 11 a.m. PST, Aug. 6. 

A range of contact center capabilities will be examined that contribute to business success, including such key features as advanced routing, which offers a number of options for customers,  and real-time management, which enables a comprehensive view of current activity and tools for making adjustments.

The Webinar will be presented by ShoreTel University Trainer Sam Thompson and will feature ShoreTel Contact Center customers Robert Reeder, CTO of Student Financial Aid Services; and Keith Budurka, IT Director, Infrastructure of Benco Dental, both of whom will offer real-life contact center deployment experiences.