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ShoreTel’s Cloud Division To Deliver Speech Solution Session at SpeechTek

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Session Entitled: Voice—The Fundamental Instrument of Business Communication

Sunnyvale CA, (DATE) — ShoreTel® (NASDAQ; SHOR), the leading provider of brilliantly simple premise and cloud-based business phone system and communication solutions with fully integrated unified communications (UC), announced today that Brent Barbara, Sr. Director of Alliances and Solutions Engineering will deliver a Speech Solution Session at SpeechTEK 2012, the world’s largest conference and exhibition dedicated exclusively to speech technology, on Monday, August 13th at the Marriott Marquis New York.

Brent’s session, titled “Voice-The Fundamental Instrument of Business Communication” will emphasize that most critical customer and sales interactions still occur over the phone. Yet for most businesses, the voice infrastructure has been relegated to the back room, a necessary but non-critical investment that simply must be managed. But many companies are discovering the simplicity the cloud offers, businesses are taking advantage of new cloud capabilities that deliver more value from voice than ever before. This session will discuss 5 ways that cloud-based voice solutions are making businesses more efficient, agile and competitive.

“For example, by seamlessly integrating voice analytics into CRM applications, Sales executives are gaining new insights into how phone calls drive revenue. Salespeople can connect with customers or get transcribed voice messages from anywhere,” said Mr. Barbara. “Customer service executives can rapidly scale to meet peak demand. HR professionals can recruit the best, not the closest, candidates –and end users are enjoying mobility solutions that give them the power of an office phone system on the mobile devices they love.”

Session Information

Monday, August 13, 2012- 4:15 – 5:00 PM

D106 – Speech Solution Sessions

Voice-The Fundamental Instrument of Business Communication

If you’re attending SpeechTEK 2012, make sure to visit ShoreTel’s Cloud Division, formerly M5 Networks, at booth 615. For more information about the conference, visit www.spechtek.com/2012.

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About ShoreTel, Inc.

ShoreTel, Inc. (NASDAQ: SHOR) brings unmatched flexibility, choice and value to brilliantly simple business phones systems and unified communications (UC). With its award-winning premise-based IP phone system with integrated unified communications, contact center capabilities, and its proven hosted VoIP services, organizations of all sizes can select the best option for their needs. ShoreTel’s ongoing mission is to eliminate costly complexity and give customers the 24/7 freedom to leverage rich voice, video, data and mobile unified communications capabilities they need. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas; Rochester and New York, N.Y.; Chicago, Ill.; Maidenhead, United Kingdom; Sydney, Australia; and Singapore. For more information, visit www.shoretel.com.