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ShoreTel’s Cloud Division Awarded INTERNET TELEPHONY’s 2012 TMC Labs Innovation Award

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M5 Intelligence Honored for Exceptional Innovation

SUNNYVALE, Calif., July 24, 2012 – ShoreTel® (NASDAQ; SHOR), the leading provider of brilliantly simple premise and cloud-based business phone system and communication solutions with fully integrated unified communications (UC), announced today that TMC, a global, integrated media company, named M5 Intelligence as a 2012 TMC Labs Innovation Award winner presented by its publication, INTERNET TELEPHONY. M5 Intelligence is a collection of powerful metrics, dashboards and call analytics that provides visibility into the health of the business.

“We couldn’t be happier that TMC has recognized M5 Intelligence, which is designed to unlock powerful real-time information to help our clients sell more, provide better service, and effectively manage staffing costs,” said Brent Barbara, ShoreTel’s senior director of alliances and solutions engineering. “M5 Intelligence provides the type of metrics that were previously only available in the contact center to the entire organization, reinforcing our belief that customer service isn’t a department, it’s everyone’s job.”

The TMC Labs Innovation Award honors products that display innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Awards are bestowed to those companies demonstrating groundbreaking contributions to the industry.

“The TMC Labs Innovation Award represents the best and the most unique products and services that this industry has to offer. ShoreTel has proven their commitment to quality and the further development of the IP communications industry through its M5 Intelligence solution,” stated Tom Keating, chief technology officer and TMC Labs Founder. “Congratulations to the entire team at ShoreTel for earning this great honor. I look forward to seeing more innovative solutions from them as they continue to contribute to the future of IP communications.”

“ShoreTel has been recognized for their exceptional work in advancing IP Communications. M5 Intelligence has proven exceptional and its innovation has contributed to the advancement of the industry,” stated Rich Tehrani, CEO, TMC.

The 2012 TMC Labs Innovation Award highlights will be published in the July/August 2012 issue of INTERNET TELEPHONY magazine.

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About ShoreTel, Inc.

ShoreTel, Inc. (NASDAQ: SHOR) brings unmatched flexibility, choice and value to brilliantly simple business phones systems and unified communications (UC). With its award-winning premise-based IP phone system with integrated unified communications, contact center capabilities, and its proven hosted VoIP services, organizations of all sizes can select the best option for their needs. ShoreTel’s ongoing mission is to eliminate costly complexity and give customers the 24/7 freedom to leverage rich voice, video, data and mobile unified communications capabilities they need. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas; Rochester and New York, N.Y.; Chicago, Ill.; Maidenhead, United Kingdom; Sydney, Australia; and Singapore. For more information, visit www.shoretel.com.