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ShoreTel’s 2015 ‘Circle of Excellence’ Partners Announced

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ShoreTel Partners Circle of Excellence

Customer satisfaction is ShoreTel’s top goal. It’s the reason we’re so committed to helping companies find the most effective ways to address their communications needs. But it’s our powerful Channel Partner Program that sets us apart. With it, we provide customers with a solution tailored to fit their unique situation.

The approach is unique in the industry. We’re the only company that delivers almost a 100% of our business through resellers and solutions providers. Thus, we’ve put real thought and effort into developing a program that ensures our more than 1,000 partners have what they need for success.

Perhaps the program’s most important attribute is flexibility. Partners have the freedom to determine what to sell based on their customer’s needs. It doesn’t matter which deployment model the customer selects – our partners are rewarded whichever path they choose.

That’s why this innovative program works exceptionally well. It positions our partners to benefit from high win rates, solid margins and satisfied customers. Not only do we provide them with exceptional support, but they can be confident that they’re recommending the best communications solutions to clients of their own. In fact, Gartner recently positioned ShoreTel in the “Visionaries” quadrant of its “Magic Quadrant for Unified Communications.”

We value all of our partners, but once a year we recognize those who’ve made significant contributions as winners of our Circle of Excellence Award. For the year ended September 2015, we recognized companies in four categories:

  1. U.S. Solutions covering onsite billings and cloud bookings for our full solution partners.
  2. U.S. Cloud covering cloud bookings for VAR partners who only offer cloud services.
  3. U.S. Cloud Services Distributor for our cloud distribution partners, often referred to as “master agents.”
  4. Global Theaters for our partners outside the U.S.

How exceptional are the winners? Less than one-half of one percent of all partners earn the Circle of Excellence distinction. This year stood out because all of the winners in the U.S. Cloud category were once onsite-only providers who successfully added ShoreTel cloud solutions to their portfolio.

Here’s the list of this year’s winners.

U.S. Solutions – Circle of Excellence Partners

  1. Packet Fusion
  2. CDW
  3. InFlow Communications
  4. Parallel Technologies
  5. Centurylink
  6. CMS Communications
  7. Choice Telecommunications
  8. Xtelesis
  9. Converged Technology Professionals
  10. CNP Technologies, Harbor Networks and Affiliated Telephone (3-way tie)

U.S. Cloud – Circle of Excellence Partners

  1. Peak UpTime
  2. Packet Fusion
  3. CDW
  4. Choice Telecommunications
  5. Harbor Networks
  6. InHouse IT
  7. Xtelesis
  8. Blue Fox Group
  9. IT Savvy
  10. Teleswitch

U.S. Cloud Services Distributor – Circle of Excellence Partners

  1. Business Communications Management (BCM) and Intelisys (2-way tie)

Global Theater – Circle of Excellence Partners

  1. Unity Connected Solutions, Inc.
  2. Solar Communications
  3. South West Communications
  4. Response Data Comms Ltd.

Congratulations to our Circle of Excellence recipients. And, we thank all of our channel partners for striving to keep customer satisfaction at its highest.

If you’re a reseller or solutions provider interested in becoming a ShoreTel partner, learn more here