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SGH Martineau Puts Clients at Heart of Communications Infrastructure With ShoreTel

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“SGH Martineau is similar to many multi-site, multi-practice law firms in that we grapple with the challenges of keeping our staff within easy reach of clients, without sacrificing on cost capture information. ShoreTel impressed with its ability to integrate with our current technologies, thanks to its open API and will now provide the firm with the ability to provide clients with a single number that directly links them with their contact or the relevant Personal Assistant.”

 - Dean Hill-Jowett, IT Director, SGH Martineau.

SGH Martineau, a significant UK law firm with offices in Birmingham, London and Brussels, has selected a ShoreTel UC system with ShoreTel Mobility to improve ease of access to fee-earners for clients, without sacrificing security or billable time capture.

 

Innovation is central to SGH Martineau’s business strategy, particularly as it embraces an extended team of clients, partners and staff following the merger of SGH and Martineau at the end of 2011. As fee-earners increasingly make client calls whilst on the move or from home, SGH Martineau recognised the need to provide a communications infrastructure that does not impinge on a client’s ability to reach fee-earners.

ShoreTel provides a single number, available on phones in the office, at home or via mobile, ensuring fee-earners are always contactable. In addition, ShoreTel’s mobility solution enables mobile calls to be routed over the corporate Wi-Fi network, saving an estimated 30 percent on mobile call costs annually.

SGH Martineau prides itself on its resilient, flexible and client facing IT infrastructure; its communications technology is no exception. ShoreTel is fully interoperable with the firm’s existing ecosystem – providing integration with Microsoft as well as time capture, document and matter management systems.

The firm worked with ShoreTel partner Proximity Communications on this project and plans to roll out ShoreTel in the first quarter of 2012, following a successful pilot during late 2011.

“We welcome SGH Martineau to our legal client community. Law firms across the world are recognising the power of the ShoreTel UC system to improve client service, capture billable time and managed costs.”
- Tom Perry, marketing director of EMEA at ShoreTel.