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SF Giants Score Another Win with ShoreTel

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In 2009 the San Francisco Giants selected ShoreTel for their communication needs. Since selecting ShoreTel they’ve won two World Series titles (go Giants!) and this week they add another win!

In what is clearly the 2012 triple crown, the Giants took home the World Series Championship, with help from the MLB National League MVP Buster Posey, and the technological communications know-how led by IT 2012 Chief of the Year, CIO Bill Schlough.

InformationWeek, a magazine geared toward business technology executives, this week named Bill Schlough, Giants senior vice president and chief information officer, as the publication’s IT 2012 Chief of the Year.

InformationWeek cited Schlough and his tech team for employing technology for a host of innovations, including dynamic ticket pricing, player scouting and development, Wi-Fi at AT&T Park, social networking and a mobile voting push that got several Giants elected to the 2012 All-Star Game – and that, in turn, resulted in the Giants gaining home field advantage in the World Series.

The magazine looked at how the Giants are revamping their customer relations management system with one from San Francisco’s Salesforce.com and plan to integrate all customer data, including callers into its VoIP telephone system from Sunnyvale’s ShoreTel, into a system that can “track the value of every customer and accurately assess the likelihood of losing that customer, or how to retain that customer,” Schlough told InformationWeek.

(Source: San Francisco Chronicle – 12/11/2012 – Giants tech boss wins IT Chief of the Year Award By Benny Evangelista)