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SearchUnifiedCommunications | Cloud telephony: A potential hit or miss for businesses?

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"A panel of hosted and cloud telephony business customers at Enterprise Connect in Orlando this year spoke out regarding their own cloud implementation processes, and described why a cloud telephony strategy made sense for their particular companies.

Fieldpoint Private Bank and Trust, a five-year-old financial firm based in Greenwich, Conn., competes with larger firms in New York City with extravagant IT budgets. The young financial firm began with Cisco Unified Call Center Express, but would lose its phones three to four times a year when the power went out. Joseph Larizza, chief administrative officer for Fieldpoint Private Bank and Trust, and his small IT team shopped around for a new telephony solution that offered better business continuity, but knew they didn't have the resources for supporting on-premises equipment."

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