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Saying No to the Status Quo a Win for Melbourne Football Club

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The Melbourne Football Club (MFC), more popularly named ‘The Demons,’ is a foundation member of the Australian Football League (AFL) and its predecessor competition, the Victorian Football League.

The club boasts 35,000 diehard members supported by 150 employees working from a CBD office and sites at the Melbourne Cricket Ground (MCG) and AAMI Park. A 10-year old POTS phone system was being used across three sites; it was unreliable and expensive to operate and maintain.

"Retaining the LG Nortel Aria phone system was simply nonviable,” noted Richard Arnott, IT Manager, Melbourne Football Club. “Users were unable to communicate within the same workspace or when in the field, which is critical to all organizations, not just a professional footy club. To add to the woes, the system kept crashing and lacked the basic reliability a phone system should possess."

So, the club looked at various systems (including a Cisco offering) before deciding to say no to the status quo. They chose ShoreTel.

The ShoreTel offering stood out from competitors due to its ability to provide a unified approach to communications. It provided a simple to use, simple to maintain resource that was flexible enough to meet exacting requirements and accommodate individual needs.

"The ShoreTel rollout was fast, simple and effective. It was the ideal IT rollout,"
- Richard Arnott , IT Manager, Melbourne Football Club