Skip to main content

You are here

Welcome to the ShoreTel Blog

Moving to the Cloud: Why Your Phone System is a Great Place to Start
September 07, 2016
Written by Pam Bednarczyk, Content Marketing Manager
In its projections for cloud services, Gartner sees a widely expanding market. The analyst firm says the overall public cloud market will grow by 16.5% and be worth $204 billion by the end of 2016. In addition, the markets for Software as a Service (SaaS), Platform as a Service (PaaS) and...
Read More
|
4 Reasons to Start Looking at Alternatives to Your Current Phone System NOW
September 01, 2016
Written by Pam Bednarczyk, Content Marketing Manager
If the contract on your current legacy on-premises phone system is coming up for renewal, you may already be considering new options. But even if you’re in the beginning or middle of your contract, you should also start examining cloud alternatives right now. Here’s why: 1. Obsolete Technology -...
Design an IVR Experience That Drives Happiness
August 31, 2016
Written by Pam Bednarczyk, Content Marketing Manager
When it comes to contacting a business for the first time, a recent study from Software Advice , a company that compares IVR systems , found that almost half (48%) of U.S. consumers still prefer a phone call. The same study also underscored that, when it comes to a business’ use of an auto...
Unified Communications: 6 Considerations for Vendor Selection
August 30, 2016
Written by Pam Bednarczyk, Content Marketing Manager
So you’ve done your homework with regard to unified communications (UC) and have decided that your business could benefit from the improved collaboration capabilities it offers. You’ve also explored the various UC deployment models – onsite, cloud and hybrid – and have a good sense for which you’d...
4 Reasons to Embrace a Hybrid Cloud Phone System
August 25, 2016
Written by Pam Bednarczyk, Content Marketing Manager
It’s no secret that businesses are steadily increasing their investments in cloud-based technologies to support a range of applications and workloads. In fact, a recent multi-client survey by research firm IDC found 58% of organizations are embracing the cloud, up from 24% just 14 months ago. Just...
ShoreTel Hosted Voice Peaks Partner Interest in Australia
August 24, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Note: The following article, authored by Casey Houser , originally appeared in the August 4, 2016 edition of Unified Communications . As readers of a U.S.-based tech news site, members of this TMC unified communications community may tend to think of the UC market mostly through the eyes of a...
5 Smart Contact Center Strategies Designed to Improve the Customer Experience
August 23, 2016
Written by Pam Bednarczyk, Content Marketing Manager
In a recent study of more than 300 contact centers from across the globe, Deloitte found that 85% of respondents viewed customer experience as a competitive differentiator, up from 62% in 2013. Accuracy and quality of information, quick access to contact center team members, and first contact...
2016 ShoreTelOne Global Partner Conference
August 18, 2016
Written by Pam Bednarczyk, Content Marketing Manager
In a few short months, there will be a lot more orange in Orlando. During the week of Dec. 5, ShoreTel’s channel partners and distributors as well as industry analysts and consultants from across the globe will descend upon the Gaylord Palms Resort in Orlando, Fla., for the 2016 ShoreTelOne Global...
What Cloud B2B Marketers Could Learn From Their B2C Counterparts
August 17, 2016
Written by Mark Roberts, Chief Marketing Officer
When it comes to the on-demand world of cloud offerings, the traditional dividing lines between Business to Business (B2B) and Business to Consumer (B2C) are beginning to blur. As a result, B2B marketers in the ‘as a Service’ (aaS) space could learn a few things from their B2C counterparts. The B2C...
Categories: Blog, Market Perspective
What Customers Want: 5 Ways Contact Center Solutions Can Help Your Agents Deliver
August 16, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Poor customer service not only costs companies in terms of goodwill and reputation; it can also do some serious damage to profits. According to the 2015 Customer Rage Survey, about $202 billion in revenue is at risk for U.S. businesses with poor customer service. The Customer Rage studies provide...

Pages

Search Google Appliance

Type a keyword into the box above, then press Enter.