Skip to main content

You are here

Welcome to the ShoreTel Blog

4 puzzle pieces fitting together
March 02, 2017
Written by Pam Bednarczyk, Content Marketing Manager
As automated options such as interactive voice response (IVR) and web self-service allow customers to resolve simple issues on their own, expect contact center agents to spend more time on the phone resolving complex issues. Since these interactions won’t be as cut-and-dried as a task like updating...
Read More
|
Illustration of a multi-colored gears in the shape of a human brain
March 01, 2017
Written by Pam Bednarczyk, Content Marketing Manager
Thanks to artificial intelligence (AI) and machine learning, we’re about to enter a new era for communications in the workplace. Such emerging technologies are creating intriguing opportunities, ushering in an environment where virtual robots, voice assistants and robotic process automation (RPA)...
Computer keyboard with a heart symbol key
February 28, 2017
Written by Pam Bednarczyk, Content Marketing Manager
It’s an all too common situation: An organization rolls out new technology to great fanfare, only to have it sit idle a few months down the road – the victim of insufficient enthusiasm and uptake. If you’re concerned that a new communications technology will suffer from slow adoption or outright...
Manager speaking with contact center agents
February 23, 2017
Written by Pam Bednarczyk, Content Marketing Manager
Consumers have more options to reach customer service than ever before, but how does this impact your contact center’s efficiency? More channels can mean greater complexity, which in turn could translate into delayed response times, more abandoned calls and lower customer satisfaction. While today’...
The ShoreTel Website Gets a New Look
February 21, 2017
Written by Pam Bednarczyk, Content Marketing Manager
Modern. Simple. Easy. If those three words come to mind when as you page through the latest refresh of our ShoreTel website, then we achieved what we set out to do. “Our goal was to create a clean, consistent experience for our site visitors, with a mobile focus that ensures that our customers,...
Categories: Blog
Tags: ShoreTel
Clocks showing different times in different cities
February 16, 2017
Written by Pam Bednarczyk, Content Marketing Manager
Managing a dispersed team can be tough enough, but directing a global workforce adds several layers of complexity. To keep everyone on the same page, you need to navigate a variety of obstacles which may include multiple time zones, diverse languages and disparate technologies. Beyond logistical...
Three dollar signs
February 15, 2017
Written by Pam Bednarczyk, Content Marketing Manager
More and more companies are embracing unified communications and collaboration (UC&C) as a means of improving both employee productivity and the customer experience. Given the expanding scope and popularity of UCC solutions, it’s not surprising that within the industry, costs to implement and...
Categories: Blog, TCO, VoIP Phone Systems
8 Reasons You Need a Session Border Controller
February 14, 2017
Written by Steven Johnson, President, Ingate
Session Border Controllers (SBCs) are crucial elements of ShoreTel SIP trunking deployments. But what is an SBC anyway, and how is it different from an enterprise SBC? Why is an SBC important? What is an SBC? An SBC is used to provide a secure entry point for unified communications, and to make a...
Tags: SIP trunking
VIP Treatment Image
February 09, 2017
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
Smart businesses know that today’s VIP customers aren’t simply a select group of people. They include every customer. That premise presents a new set of challenges that requires businesses to consistently deliver high-end personalized service to every person who engages with their contact center ...
Embrace Change Image
February 07, 2017
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
Change in business has always been a constant, and getting employees to embrace change within the workplace has never been easy. But thanks to the acceleration of technological advancements, change is more rapid fire than ever before. Innovations in technology force businesses to adopt new...

Pages

Search Google Appliance

Type a keyword into the box above, then press Enter.