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Persistent Call Recording with ShoreTel Call Recorder 3.0.0

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ShoreTel Advanced Applications is pleased to announce that ShoreTel Call Recorder version 3.0.0 now records phone calls “from cradle to grave” through call transfers and on all ShoreTel extension types. This new capability creates complete voice archives for ShoreTel Contact Center, WorkGroup and Hunt group customers and for organizations with cross-departmental business operations.

Furthermore, agents can now pause and resume call recordings as needed to omit sensitive data from call recordings. Call Recorder 3.0.0 enhancements also include simplified local system setup and recording of Account Code calls. Moreover, this versatile solution continues to support recording playback from within web applications such as Salesforce.com, Contact Center Interaction Viewer (CCIV), and more.

This new package continues to deliver the ShoreTel-native, pure-IP call recording solution to automatically record and archive voice communications for quick retrieval and easy playback via any phone or computer on the network.

Effective immediately, Call Recorder Version 3.0 will be shipped in fulfillment of all new customer orders. Upgrades for existing customers will be available in Calendar Q1, 2013. Please contact your ShoreTel authorized reseller for more information or for a trial version of this application and a chance to experience this great integrated capability firsthand.