Here at OAISYS, one of the things we love most about ShoreTel is its dedication to fulfilling its promise of brilliant simplicity, as it’s a mission philosophy we also share.
A few months ago, we had opportunity to fulfill that mission and land a major new customer as a result.
Nationally recognized healthcare innovator Cleveland Clinic was saddled with an ineffective enterprise system that was cumbersome and not meeting their needs. In conjunction with the Major Accounts and Great Lakes sales staff, a joint ShoreTel-OAISYS solution featuring ShoreTel UC and ECC along with Tracer call-recording and interaction management was put together to try to win the business.
Healthcare has been a major vertical market for us for years, so we knew the language, the benefits and the approach. Combined with ShoreTel’s focus on brilliant simplicity and a functionally affordable price point for mid-market opportunities, we were able to displace a larger competitor, bring on board a powerhouse end user and, most importantly, satisfy a set of needs they had long found to be a point of frustration.
Cleveland Clinic’s selection of ShoreTel and OAISYS is evidence of the appetite for reasonably priced, simple and effective yet powerful communications solutions in the mid-market.
We bring that same focus to support to all our channel partners, which is why we’re proudly exhibiting as a Platinum Sponsor at the upcoming ShoreTel Champion Partner Conference.
Please stop by Booth 2 during the event, say hello and, if you haven’t already, find out how OAISYS can support your efforts anywhere in the world.
Roland Murphy is a Senior Marketing Program Manager with OAISYS. OAISYS® Tracer and Talkument voice documentation and call center management software helps companies within a variety of industries - including healthcare, automotive dealerships, financial services and manufacturing - attract and retain customers by digitally capturing phone-based interactions for simple retrieval, playback and management.
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