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Northeast Braces for “Frankenstorm” - A Few Tips on Preparing Your Phone System

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A massive storm that could combine hurricane Sandy with a winter storm front is headed toward the Northeast. The National Weather Service has nicknamed the storm “Frankenstorm” and is warning of potential widespread power outages and damages of over a billion dollars. We hope that everyone is taking the necessary precautions to ensure the safety and comfort of their families ahead of what could be a serious and protracted weather event.

For clients who are also concerned about continued business operations for the duration of the storm we have a few simple tips that will help ensure you remain available to customers, colleagues and prospects even if you can’t get into the office.

Find Me/Follow Me - Log into our Portal and set your call screening preferences so that a mobile or home number will automatically be dialed. This way you won’t miss any important calls even if you don’t get to the office. This also ensures that colleagues who may have information about conditions can reach you even if they don’t know your home or mobile number. Setting your call screening preferences is easy. This video will show you how.

Check Your Corporate Disaster Recovery Plan – Make sure that your corporate disaster recovery plan is up to date so that calls are routed as desired even if your office loses power or becomes inaccessible. Phone administrators can set up emergency Time of Day controls with our support team so that the power to enact a contingency plan is within your control. If you have questions or need advice, please don’t hesitate to contact our support team. They are standing by to help.

Take Your Phone Home – One option is to plan to work from home if travel becomes difficult. Your office phone can be plugged into your home Internet router and you can make and receive calls exactly as if you were sitting at your desk. It’s easy and our support site provides detailed instructions. (Just don’t forget your power supply.) We think this is an excellent solution for many workers. Staying put will help reduce traffic congestion and keep everyone a little safer.

Please feel free to reach out and let us know if there is anything we can do to help keep your business up and running during this time. Although our division headquarters is in New York City, we have staff in Rochester, Chicago, Austin and Sunnyvale. We’ll be available to help you through.

If you are not a ShoreTel Sky customer, now is a good time to consider that putting your phones in the cloud is much safer than keeping them in your closet. With phones in the cloud, if your office loses power or connectivity, your phones won’t be down. If you are interested in learning more about how a cloud-based business phone system might help keep your business going during the next storm, just [modal-link type="t1-contact"]drop us a line[/modal-link].