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Nine Ways to Be More Effective with Unified Communications

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Whether you are an accomplished user of unified communications (UC) or considering making the move, here are nine ways you can use UC for greater convenience, productivity and cost savings.

Use UC to stay in touch.
No longer do communications have to be limited by the features of the phone on your desk – or in your hand. When you use ShoreTel Communicator on your iPhone, BlackBerry or Nokia mobile phone, or from your Web browser or Windows, Mac or Citrix desktop, you have a handy toolkit for managing your communications. You can move seamlessly among voice, video or instant messaging. Integration with Microsoft Outlook, calendaring and CRM applications such as Salesforce help you raise the bar on customer interaction by putting the right information at your fingertips.

Cut down on missed calls and voicemail.
Whether you in your office, at home or in the airport, callers can reach you, thanks to the convenient Follow Me Find Me feature that’s part of every ShoreTel system. And you can establish boundaries too, so that you don’t receive work calls late at night or on holidays and weekends.

Schedule audio and web conferences right from Outlook.
Setting up conferences has never been easier. Outlook users can simply press the “Conference” button in the Outlook ribbon to automatically associate a ShoreTel Conference with the meeting, including all information required for the host and participants to join. You will appreciate the convenience of not having to type long strings of numbers into meeting invites.

Embrace BYOD with confidence.
Many people are clamoring to use their personal smartphones and tablets to access corporate applications, and when you embrace a bring-your-own-device (BYOD) initiative, be sure to add UC into the mix. With ShoreTel Mobility, workers using Android, BlackBerry, iPhone, Nokia and many other mobile phones, can have a single device for both business and personal communications. ShoreTel Mobility works with the major PBX and UC systems, including Cisco, Avaya, Nortel, ShoreTel and Microsoft.

Manage your identity on your personal mobile phone. BYOD means that you no longer need to carry a personal smartphone and a business smartphone, but it can also mean the inadvertent blurring between your business and casual personas. Take back control of your personal brand with ShoreTel Mobility. You can make personal calls with your personal mobile number and voicemail greeting as usual. Or you can fire up the ShoreTel app on your smartphone, and make a business call, and it will display your business number. It’s brilliantly simple.

Offload expensive cellular minutes to the company phone system.
Whether you are a domestic corridor warrior or an international traveler, your cell phone bill can add up fast. But you can get control of these spiraling costs. Use ShoreTel Mobility to seamlessly intercept a call made on a smartphone and route it through VoIP instead of through the cellular network. The savings can be eye-opening. For instance, a call from the U.S. to Japan that might have cost $2.29 a minute on a cell phone might cost only 12 cents per minute with ShoreTel Mobility.

Cut the cord on expensive phone maintenance and hard-to-find IT skills.
A ShoreTel phone system can be managed from anywhere on the network, which makes it easier to control and less expensive to maintain. Nor do you need a highly skilled IT person or solution provider to maintain your phone system. Anyone with basic IT or even computer skills can manage the day-to-day changes to the system.

Don’t sacrifice enterprise-class UC because you are a small business.
Just because you’re a small business doesn’t mean you have to sacrifice enterprise capabilities for cost or complexity. With ShoreTel Small Business Edition, you get everything needed for enterprise-class functionality, including for organizations with distributed operations such as an offsite warehouse or a remote sales office. ShoreTel Small Business Edition is designed for companies with 50 or fewer employees.

Do-it-yourself contact center.
Small businesses can provide big service with ShoreTel. You can run an informal contact center with ShoreTel workgroups to resolve customer issues quickly – or for those who need greater sophistication, ShoreTel Contact Center provides skills-based routing, advanced reporting and supervisor tools.