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Nemertes Surveys 211 Companies to Determine Unified Communications TCO

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Understanding total cost of ownership (TCO) of IP telephony (IPT) and unified communications (UC) implementations is critical to sound decision making.

While companies often buy IP telephony platforms or hosted services based on RFPs that include capital costs and technical evaluations, they overlook implementation and operational costs, which are harder to identify.

Research and analysis firm Nemertes recommends that IT leaders adopt a TCO approach that includes capital, implementation, and operational costs as the basis for IPT and UC decisions. ShoreTel is also an advocate for the TCO approach.

In a recent report, Nemertes gathered cost data from 211 companies for seven leading IPT and UC vendors: Alcatel Lucent, Avaya, Cisco, Microsoft, NEC, ShoreTel and Siemens.

Check out the report, Nemertes Report-Assessing IP Telephony TCO, and see how the vendors fared.