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Nemertes Research’s Study of Customer Deployments Reaffirms ShoreTel’s Lowest Total Cost of Ownership

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I’ve always believed the only way you find out what something costs, is to have customers tell you what their real costs are to operate a system. What better way to find out than to review the results from 190 IT decision-makers, interviewed or surveyed by leading independent research firm Nemertes Research published at Enterprise Connect.  Their findings showed customers interviewed reaffirmed ShoreTel has the lowest first-year costs compared to Cisco, Avaya, Microsoft and Mitel. Nemertes Research selects customers randomly from its own databases, and gathers data from production environments to determine the true costs incurred. No vendors pay to be included or commission the study, so the results remain unbiased.

Turns out from the Nemertes study that ShoreTel has the lowest cost for IP Telephony overall in the first year and in installations with less than 1,500 users, delivers the best TCO in terms of lowest capital, implementation, and operational costs of any other vendor considered. Given the operational costs are lowest for rollouts of less than 1,500 end units, multi-year TCO shows ShoreTel as the lowest, as well. We believe lower costs are in direct relation to the overall simplicity in system management and support. When you can avoid expensive technical support resources in IT departments, you come out ahead.  Complexity found in other systems simply costs more in the short-term and long run.  And this is before you even consider software license renewals (which I’m happy to note that ShoreTel doesn’t charge for). If you’re often stuck with a bill to upgrade your routers and switches to keep them in support with your UC software, you’re throwing away money that could be spent on more strategic initiatives.

Nemertes’ study also indicates that application virtualization can reduce IT operating costs by up to 42% by increasing server efficiencies and reducing system management costs.  You can see ShoreTel  demonstrations of our latest software applications at Enterprise Connect this week, including our new and broader support for application virtualization, including call control and unified communications --all operating on the customers’ own server technology.  At Enterprise Connect (booth 810) ShoreTel is  showing solutions which have been virtualized and used by thousands of customers in over 60 countries around the world for enterprise contact center, unified messaging, administration and many more mission-critical applications.

Also at Enterprise Connect, ShoreTel and HP are teaming to show how customers can take our IP phone system and unified communication software with the proven lowest total cost of ownership, and run it on HP servers optimized for VMware deployments.  We look forward to helping all businesses reduce the cost of providing services to their employees.