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Mother’s Day Sweeter Than Ever in Rocky Mountain

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With Mother’s Day just around the corner, more than a third of moms are getting candy this year per a survey from Ebates.com.

For companies like the Rocky Mountain Chocolate Factory, that means a huge spike in seasonal orders. The National Retail Federation says that Mother’s Day is the second leading gift-giving holiday with consumers expected to spend more than $14B.

To handle the Mother’s Day rush, Rocky Mountain Chocolate Factory leverages ShoreTel unified communications solutions.

Rocky Mountain Chocolate Factory is an international franchisor, confectionery manufacturer and retail operator with hundreds of stores in the United States, Canada and the United Arab Emirates. From its 53,000 square foot factory in Durango, Colo, the company manufactures an extensive line of premium chocolate candies and other confectionery products to supply its many franchise locations, delivered fresh by its fleet of refrigerated trucks.

In 2011 they realized they needed to make some changes to their older phone system. Their old phone system was obsolete and becoming more unreliable, resulting in system down time. They reviewed many VoIP products and chose ShoreTel based on the ShoreTel demo and their long-standing relationship with their partner - Real Time Networks.

They purchased ShoreTel phones and workgroups, which helps their customer service group take catalog orders, assist with online orders, and place orders for their franchise stores calling in to replenish inventory items.

The benefits have included improved reliability, easier conferencing capabilities, partner support and cost savings from canceling their legacy maintenance agreement.

Happy Mother’s Day to all the mom’s out there. May you all get something sweet this year.