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Market rising for VoIP and unified communications

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Voice over Internet Protocol (VoIP) and unified communications (UC) both offer businesses better options for communicating internally with employees and externally with clients and other businesses. According to Infonetics, the market for VoIP and Unified Communications (UC) is growing.

"The SIP trunking and hosted UC segments were marked by strong growth and dynamic supplier landscapes in the first half of 2012," said Diane Myers, principal analyst for VoIP, UC and IMS at Infonetics Research. "Beyond traditional operators and service providers, we're seeing a growing number of PBX/UC vendors, enterprise agents, system integrators and resellers expanding into hosted UC offerings."

A Unified Communications Strategies report commenting on the study noted that more business executives are taking advantage of the collaborative communication that UC offers, deploying VoIP and UC systems within their enterprises.

UC not only enhances external communications with clients, but also improves how employees can talk to each other within a company. By unifying video, conference, phone, instant messaging and email solutions through a simplified interface, employees are more reachable, better able to answer questions and can work together to solve problems and come up with ideas.