M5 Networks Launches M5 Call Center
M5’s On-Demand Solution Optimizes Call Center Operations for Mid-Size Businesses
New York – M5 Networks, the market leader in delivering phone system functionality as a service, today announced the launch of M5 Call Center, an M5 On-Demand Solution. A component of M5’s innovativeVoice as a Service (VaaS) model, M5 Call Center enables decision makers and call center supervisors at mid-size businesses from diverse industries to make intelligent decisions about staffing and call flow.
Lloyd Group, a 60-person information technology consulting firm based in Manhattan and multiple Inc. 500 winner, leverages M5 Call Center solution to deliver world-class IT services to its clientele. M5 Call Center allows Lloyd Group to monitor incoming support calls, route those calls effectively, and track and report against company performance. As a result, Lloyd Group is able to provide better customer service to existing clients, while improving both daily and long-term business operations. These revolutionary voice services give Lloyd Group an edge over its competition, increasing internal productivity and enabling the company to market these solutions to its clients with the benefit of first-hand experience.
“Because of M5 Call Center, Lloyd Group’s average speed-to-answer is now 10 percent faster, even with a 30 percent call volume increase during the same period,” said Adam Eiseman, President & CEO of Lloyd Group.
By using real-time queue monitoring and historical reporting applications, M5 Call Center provides Lloyd Group with the ability to track team and individual performance in queues, such as time to answer and employee productivity. With M5 Call Center, businesses can make informed decisions about staffing levels based on measurable data, which allows them to gauge productivity based on current volumes and past performance statistics. All of this real-time data can be accessed through an intuitive and easy-to-use web-based application. M5 Call Center allows businesses to seamlessly extract useful data that would otherwise go undetected due to lack of internal resources.
“M5 plays a vital role in the success of our rapid growth, and M5 Call Center allows us to make the right decisions when it comes to call routing and call center staffing,” said Eiseman. “Gone are the days of not being able to handle high call volume or being inadequately staffed or overstaffed. M5 brings voice services to mid-sized businesses on a level that was previously only attainable by Fortune 1000 companies.”
M5 is always innovating and creating new ways to help its community of businesses prioritize the solutions that produce real business change. Businesses use M5’s On-Demand Solutions to gain valuable business knowledge, measurable ROI and performance metrics and actionable information that ultimately helps generate true business breakthroughs and overall cost savings. M5’s On-Demand Solutions are deployed with an expert analyst to guide the process and handle ongoing management and are designed to be intuitive and easy to use, eliminating the need for a user manual or extensive training.
“Today, communications are no longer just another business necessity. Communications should be regarded and treated as a competitive edge. M5 Call Center provides mid-size business with the edge needed to effectively compete with Fortune 1000 companies,” said Dan Hoffman, President & CEO of M5 Networks. “In the next five to ten years, Voice as a Service (VaaS) will transform the way mid-size businesses communicate and operate. M5’s On-Demand Solutions are the driving forces behind this transformation.”
M5 pioneered a new paradigm for business communications, Voice as a Service (VaaS), which includes three major components: Active Service Management, or proactive, transparent service from deployment through ongoing management and maintenance; Embedded Continuity, or “baked-in” business continuity that goes far beyond simple redundancy; and On-Demand Solutions, which provide actionable business breakthroughs for marketing, call center, staffing and client service functions.
About Lloyd Group
Lloyd Group offers services and support that are created especially for, and proactively address, the business and IT needs of small and medium-sized organizations. Lloyd Group takes the hassle out of managing and working with technology allowing users to concentrate on their core business and client service.
Clients experience an ongoing return on their investments, continuous business efficiency, and best of all, peace of mind. Lloyd Group gives users the freedom to focus on other priorities in their lives, whether professional or personal. To learn more about Lloyd Group, please visit http://www.lloydgroup.com/index.php.
About M5 Networks
M5 Networks is the market leader in "Voice as a Service," a breakthrough solution for business phone communications. Industry experts tell us that in ten years, no business will have a phone system – they will acquire phone system capabilities as an on-demand, managed service over the Internet – in other words, Voice as a Service. M5 pioneered Voice as a Service in 2000. Today we serve a rapidly growing base of mid-sized businesses. Our solution is distinguished by the rich capabilities and unmatched service that you would expect from an industry leader.
M5 Networks has received considerable recognition and was named to the 2006 Inc. 500 (#272) and both the 2006 Deloitte Technology Fast 500 (#54) and New York Technology Fast 50 (#5). M5 was recognized by CRN as one of the top 15 Key VoIP Players in 2007 and received Frost & Sullivan’s 2004 Entrepreneurial Company Award. M5 has also been included on the Pulver 100 list for five consecutive years and Fierce VoIP’s Fierce 15 list in 2005 in addition to receiving numerous other accolades. To learn more about M5, please visit http://www.shoretelsky.com.