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M5 Networks Launches On-Demand Solutions and Client Service Portal

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Enterprise Communications Services Now Available for Mid-Sized Businesses as Integral Component of M5’s Voice as a Service Model





New York –
M5 Networks, the market leader in delivering phone system functionality as a service, today announced the launch of five On-Demand Solutions and a new client service portal. These services are a key component of M5’s Voice as a Service Model and enable mid-sized businesses to sell, staff and service more effectively. The client service portal allows businesses to optimize usage of On-Demand Solutions.



“M5 brings voice services to mid-sized businesses on a level that was previously attainable only by Fortune 1000 companies,” said Adam Eiseman, CEO of the Lloyd Group, a 60-person managed service provider based in Manhattan. “These services allow me to operate the same way my largest competitors do and with a great deal of flexibility.”



Five On-Demand Solutions currently available from M5 include:



  • Campaign Manager helps companies determine ROI of advertising campaigns through dedicated phone numbers, customized call routing and real-time management dashboards.
  • Sales Engine gives managers leading indicators of sales staff performance through real-time monitoring and management dashboards. It bundles mobility options that are customized to increase sales staff productivity.
  • Call Center helps businesses handle spikes in inbound call volume and seasonal demand fluctuations through real-time monitoring and skills-based reporting.
  • Flexible Staff Manager provides management analysis and reporting services for just-in-time staffing and communications planning that accommodates fluctuations in customer demand.
  • Client Service Manager provides better client service capabilities to the most customer-focused businesses through sophisticated and dynamic call routing and call flows.



    Each On-Demand Solution is deployed with an expert analyst to guide the deployment process and handle ongoing management. On-Demand Solutions are designed to be intuitive and easy to use, eliminating the need for a user manual or extensive training. Some of the most recognizable names in financial services, information technology, retail and law currently use On-Demand Solutions to gain valuable business knowledge, measurable ROI and actionable information that ultimately helps generate true business breakthroughs and overall cost savings.



    The Lloyd Group currently leverages the Call Center solution to deliver world-class IT services to its own clientele. “Our Call Center allows us to monitor the [support] calls coming in, route those calls effectively, and track and report against how we’re actually performing as a company. This solution gives us the opportunity to perform not only to the industry norms, but rather to our own standards, which are higher than the industry norms,” Eiseman adds.



    The Client Service Portal enables M5 clients to manage, track and configure On-Demand Solutions in order to maximize system effectiveness. The portal also allows users to access Active Service Management and Embedded Continuity tools – the cornerstones of M5’s Voice as a Service value proposition – to provide end-to-end support in a ‘one-click-easy’ fashion.



    Active Service Management embodies M5’s commitment to proactive system monitoring and customization. It sets M5 apart from the episodic reactive service that’s common among the competition. “M5 notifies us before problems occur, so we never have to think about it. In our mind, that’s superior service,” said Eric Ottaway, General Manager of Brooklyn Brewery. Clients also use this online tool to update phone assignments, passwords, and other custom data.



    Embedded Continuity ensures non-stop dial tone even in the worst situations with advanced call routing emergency plans that are built into the system at the time of installation. “The fact that the M5 system is backed by this wonderful core of people means it’s something we don’t have to constantly worry about. In essence, M5 embodies the definition of ‘having our backs’ by providing us this truly valuable service,” said Howard Weiner, CIO of the U.S. Merchant Marine Academy.



    “In much the same way as the Software as a Service model has taken off, technology in all areas, including IP Telephony, is moving towards a service-based model that delivers maximum impact and strategic business value,” said Dan Hoffman, President & CEO, M5 Networks. “On-Demand Solutions fulfill the promise of Voice as a Service by giving mid-sized businesses the communications capabilities of and competitive edge over their much larger enterprise competitors.”



    About M5 Networks

    M5 Networks is the market leader in "Voice as a Service," a breakthrough solution for business phone communications. Industry experts tell us that in ten years, no business will have a phone system – they will acquire phone system capabilities as an on-demand, managed service over the Internet – in other words, Voice as a Service. M5 pioneered Voice as a Service in 2000. Today we serve a rapidly growing base of mid-sized businesses. Our solution is distinguished by the rich capabilities and unmatched service that you would expect from an industry leader.


    M5 Networks has received considerable recognition, including:
  • 15 Key VoIP Players [CRN 2007]
  • Pulver 100 [Pulver, 2002-2007]
  • INC 500 - #272 [INC Magazine, 2006]
  • Technology Fast 500 - #54 [Deloitte, 2006]
  • New York Technology Fast 50 - #5 [Deloitte, 2006]
  • Excellence Award [Internet Telephony,2006]
  • Top 20 Companies to Watch [VoIP Magazine, 2006]
  • Product of the Year Finalist [Small Business Technology Magazine, 2005]
  • Fierce 15 [Fierce, 2005]
  • VoIP Service Provider Award [Internet Telephony, 2004-2005]
  • Best SMB Provider [Internet Telephony, 2005]
  • Entrepreneurial Company Award [Frost & Sullivan, 2004]