Welcome to the ShoreTel Blog

May 27, 2015
Written by Chandler Harris, Content Marketing Manager
Perhaps no industry sector is under more pressure to improve services while reducing overall costs than government. From state and local agencies to the federal level, government IT is under substantial scrutiny while operating within tight budgets. Adding to this pressure is an increasing...
May 26, 2015
Written by Chandler Harris, Content Marketing Manager
Voice over Long-Term Evolution, also known as VoLTE or 4G LTE, is the newest evolution in IP telephony and it is changing the way people communicate. But what is the difference between VoIP and VoLTE? For one, they both let users make calls over the Internet, but there are also numerous other...
Categories: Blog, VoIP Phone Systems
May 22, 2015
Written by Chandler Harris, Content Marketing Manager
More organizations than ever are realizing the benefits of VoIP-based phone systems – whether in the cloud or on-premises system. One of the key benefits of these systems is the integration of customer relationship management (CRM) software, which allows customer representatives, agents, sales...
Categories: Blog, Contact Center
May 21, 2015
Written by Chandler Harris, Content Marketing Manager
Connectivity is a differentiator concludes Deloitte in its 2015 Millennial Survey . And while it’s no surprise that the millennial generation – defined by Deloitte as those born after 1983 – are avid technology users, their impact on the workplace is coming into sharp focus. By 2020 millennials...
May 20, 2015
Written by Chandler Harris, Content Marketing Manager
Not only are enterprises that are slow to innovate at risk of being overtaken by their competition, but they could also be putting their employees in danger by using outdated, obsolete technology. One of the main examples of this is how businesses design, configure and manage their enterprise 911...
May 19, 2015
Written by Chandler Harris, Content Marketing Manager
The days of the landline telephone are numbered. In their place are softphones, or Voice over IP (VoIP) enabled phones that are usable from a computer. Softphones enable an organization to take advantage of VoIP phone systems that feature enahnced functionality, access to applications and more...
Categories: Blog, Business VoIP
May 18, 2015
Written by Chandler Harris, Content Marketing Manager
Nonprofit organizations are invaluable resources for their communities. According to the National Center for Charitable Statistics, there are more than 1.5 million tax-exempt organizations , including public charities, private foundations and other types of nonprofit groups. All these organizations...
Categories: Blog, VoIP Phone Systems
May 15, 2015
Written by Chandler Harris, Content Marketing Manager
Unified communications (UC) has largely reshaped what types of connections are possible in the workplace. Employees now leverage tools as diverse as instant messaging and video conferences to better connect with co-workers and clients. UC is a continuously evolving technology however, and the...
May 13, 2015
Written by Chandler Harris, Content Marketing Manager
There are two main types of business phone solutions: Primary Rate Interface (PRI) and Session Initiation Protocol (SIP). The latter is increasingly becoming the standard in the enterprise as Internet-based solutions become more popular, but some organizations still use a traditional PRI connection...
Categories: Blog, VoIP telephony
May 12, 2015
Written by Chandler Harris, Content Marketing Manager
Workers in the healthcare field need to be able to correctly and quickly receive and analyze data in order to give patients the best care possible, often in a fast-paced hospital environment. A unified communications (UC) strategy is beneficial to healthcare organizations that want to stay...

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