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M5 Help: Got Questions? Get Answers.

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At a time when most companies are making it harder and harder to reach a live person for customer support (ever tried calling Google?), M5 is signaling our commitment to provide a truly managed solution for our customers by introducing M5 Help.

M5 Help gives M5 phone users two easy ways to interact with an M5 customer support expert.

Instantly Connect With Customer Support
If a you have an urgent issue or a question to discuss with a member of the support team, simply press the “?” key twice on your Cisco phone and select the option to call support.  There’s no need to look up a phone number or request a call back, we’re just a button away.*  The exact details of the call you just finished will be available, so that the underlying issue can be quickly identified and resolved.

Automatically Open a Support Case for Straightforward Questions
If you have questions about how a feature works or issues with a particular call, just press the “?” key twice and choose to open a support case.  A member of our support team will be notified about your question and will contact you quickly.

M5 Help is available to all M5 phone users at no additional cost.  For more details, visit support.shoretelsky.com.

At M5 we believe that innovation is about more than just technology.  It is also about finding new and better ways to provide a complete experience that our customers love.  So, how may we help you?