Introducing the New ShoreTel Connect Mobile App: Designed with the Customer in Mind
Where we work and how we conduct business has never been more flexible. Nearly half of all workers say they put in time off the clock and more than half answer emails outside the office, according to new research by CareerBuilder. On the commute to work, we might join a regular conference call while stuck in traffic. We listen to voicemail on the subway, respond to questions via text during lunch, and answer email at home after dinner. These are just more signs that business increasingly happens on the go which means that quite often, we handle these tasks using our mobile devices.
This makes simple, easy-to-use communications technology an imperative, which is why ShoreTel recently launched the new and improved ShoreTel Connect mobile apps for iOS and Android. In redesigning the app, we took great care to focus on the user experience. The result is a modern, elegant design that works the way you do.
User-Centered Design (UCD) is the process of designing a tool, such as a web site or application, from the user’s perspective. The idea is that users shouldn’t have to adapt their attitudes and behaviors to the new interface. Instead, the experience should be determined by their existing beliefs, attitudes and behaviors as they relate to the tasks that the app will help them accomplish.
So rather than let features guide our redesign, we focused on how our users wanted to interact with the app. We began by reviewing usage data to understand which tasks our users undertake most frequently, such as calling a contact or joining a conference. We then re-engineered the experience to simplify the workflows needed for each, and refined the design by incorporating feedback from users.
Here’s how that research evolved into a streamlined, user-friendly mobile app:
Your Day at a Glance
Upon opening the app, you’ll immediately see a snapshot of your day, including one-tap access to commonly used functions. For instance, the current conference is front and center and can be joined with just a touch. The latest activities and missed calls are plainly in view. The dialpad – a favorite feature – is just a swipe away, allowing you to easily flick back and forth between dialer and your day at a glance.
Customize to the Way You Work
Since everyone works differently, users can change the new Connect defaults to fit their individual work habits, with greater flexibility to tailor the app to their preferences. You can easily adjust key features, such as silencing the device or toggling VoIP on and off.
Universal Design Elements that Increase Usability
The Connect mobile app features enhanced navigation design which uses standard user interface (UI) conventions that both iOS and Android users are familiar with, such as bottom navigation. This not only increases overall usability but allows for easy one-handed operation for both right and left-handed users. The individual task screens that a user navigates to for older content, such as accessing voicemail and viewing call histories or past events also use familiar UI standards for an intuitive yet visually appealing experience throughout the app.
Uninterrupted VoIP Calls
One of the most important and exciting updates is that we’re now able to integrate calls seamlessly with the native iOS experience. With the addition of iOS CallKit, users can more quickly and easily manage call functions without unlocking their phone and avoid having their ShoreTel VoIP calls interrupted by personal calls coming in on their native mobile number.
Visual Distinction Between Work and Personal
Finally, the new app’s visual design incorporates colors and interface styling that matches the design of the rest of the ShoreTel solution suite, including the Connect desktop client, Teamwork app for team messaging and our Connect for Chrome extension. This universal consistency across applications makes it easy for users to know at a glance that they’re in their ShoreTel work environment, regardless of what device they’re using.
With its user-designed features, the new Connect for iOS and Android connects employees and colleagues more quickly, focus more time on achieving business goals, and conduct business easily from anywhere.