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INSights – Telecost-effective Productivity Improvement

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We just wrapped up another well-attended ShoreTel Innovation Network webinar series highlighting our Alliance technology partners – this one discussing Resource Software International (RSI).

At first glance, scalable apps for call accounting and call-center monitoring may not sound that enthralling. Let’s face it, it’s probably not at the top of your trivia list when it comes to cocktail party discussions.

Unless you’re a business owner.

I can verify from personal experience that no matter the industry or genre, business owners are zeroed in on topics that allow them to run their organization more effectively. And RSI does just that.

RSI is a leading provider of call accounting, hotel billing, real time dashboard, computer-telephony integration, Web-browser call accounting, telephone reporting, switch management, instant messaging, mobile tracking, internet access control, browser reporting and tele-management solutions around the globe. And their expertise spans a broad range of industry sectors including retail, government, education, tourism, brokerage, professional, hospitality and general business environments.

There are three validated solutions from RSI in the ShoreTel Innovation Network.

SHADOWcms Enterpise: Can be used to identify billing irregularities, misuse, bottlenecks, inactivity, productivity or workforce expense, workgroup and agent activities, bandwidth needs and or requirements for auto attendant, wireless, IVR and other services.

Revolution Web Call Accounting: Can be used by organizations to allocate telecom costs to various individuals or departments or used to monitor telephone productivity.

SHADOW Real Time Dashboard (RTD): Can monitor a single or complex array of mission-critical call centers that require uncompromised performance and availability.

Increasing productivity. Reducing misuse or abuse of telephone services. Pinpointing billing irregularities. Improving telecom cost-effectiveness. Better customer service.

If you’re that business owner, call accounting just got interesting.

To learn more about the RSI solution with ShoreTel visit the RSI Innovation Network site.