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INsights – Contact Center Optimization

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The next Innovation Network INsights Webinar series highlighting Alliance technology partners is this Thursday, Oct. 18, featuring SJS Solutions – provider of Wallboards, which enhances our Contact Center offerings. They’ve been part of the ShoreTel Innovation Network for some time now and you can find more information on their solution here.

Wallboard Solutions allows companies to quickly and easily provide agents, team leaders, managers and supervisors with access to key ShoreTel metrics in real-time. It includes a powerful admin console that allows users to configure each wallboard individually.

Benefits include:

  • Key metrics required to continuously optimization contact center performance.
  • Clearly communicates key, real-time, metrics to all levels of contact center personnel.
  • Empowers agents and creates a self motivated environment
  • Enhances ShoreTel solution ROI.

If you’re already a ShoreTel Reseller, don’t miss the upcoming webinar with Stephen Pace, the managing director of SJS Solutions since 2001, with over 20 years experience in the customer care and contact center technology sector.

During the session you’ll learn how Optymyse Wallboards will:

  • Make your ECC tenders irresistible.
  • Make your ECC tenders more valuable
  • Provide existing ECC clients with a clear, easy to use, full screen wallboard solution, tested and approved for use with ECC
  • Ensure your contact center offering meets the objectives and KPI's of the Customer Care Director as well as the IT Director
  • Give your clients' agents and supervisors the tools they need to consistently deliver on their promises
  • Maximize the positive effects ECC will deliver by making the data it produces work harder