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Industry Survey Shows SMBs Turning to Unified Communications

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Small and midsize organizations are moving in increasing numbers to unified communications (UC) as they see UC’s benefits for their business, according to a new survey by Spiceworks.

Called, Unified Communications Brings It All Together for SMB IT Pros, the ShoreTel-sponsored survey of nearly 250 IT pros in SMBs in the U.S. shows that almost a fifth of respondents have implemented a UC solution – and this number is set to double in the next year.

What’s bringing a traditionally enterprise solution like UC to SMBs across a wide range of industries? Namely a long list of benefits to the IT department, to the users, and to the organization as a whole. The IT pros surveyed listed the following advantages:


  •  87% state faster communication

  • 76% state higher employee productivity

  • 70% state better use of mobile technology

  • 67% state better collaboration between employees, partners, vendors, and customers


ShoreTel is listed as a leader for unified communications in SMB, with the survey citing its designation as a “Strong Positive” in Gartner’s 2013 report on unified communications in SMB for the fourth year running.