Industry Survey Shows SMBs Turning to Unified Communications
Called, Unified Communications Brings It All Together for SMB IT Pros, the ShoreTel-sponsored survey of nearly 250 IT pros in SMBs in the U.S. shows that almost a fifth of respondents have implemented a UC solution – and this number is set to double in the next year.
What’s bringing a traditionally enterprise solution like UC to SMBs across a wide range of industries? Namely a long list of benefits to the IT department, to the users, and to the organization as a whole. The IT pros surveyed listed the following advantages:
- 87% state faster communication
- 76% state higher employee productivity
- 70% state better use of mobile technology
- 67% state better collaboration between employees, partners, vendors, and customers
ShoreTel is listed as a leader for unified communications in SMB, with the survey citing its designation as a “Strong Positive” in Gartner’s 2013 report on unified communications in SMB for the fourth year running.