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Improving VoIP service for small businesses

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Businesses around the world are using Voice over Internet Protocol (VoIP) services to replace traditional business phone systems that rely on immense infrastructures rather than today's speedy internet connections. Premium VoIP service providers offer systems and software to businesses looking to improve their communications. If a company is having issues with VoIP, it is often in the hands of the enterprise rather than the provider, according to Resource Nation. The news source outlined common problems with VoIP and offered feasible solutions.

Maintain call quality in-house
Call quality is essential to any business executive or IT leader looking to improve communications and is why some hesitate to transition to VoIP. Services can be managed to increase quality and can be aided by a premium VoIP provider. According to Resource Nation, it's important that the internal network is configured correctly to support VoIP calls. An inadequate router, a poor-quality internet speed and latency are all potential issues, but these can be solved with awareness and simple adjustments. Businesses should invest in VoIP routers to ensure quality, for example.

If concerns and problems are addressed early on, employees are likely to enjoy the benefits of a hosted VoIP service. Cost control is one primary reason that many turn to the technology. The ability to connect using the internet allows businesses to make more cost-effecient long-distance calls, particularly international ones, VoIP services can also be integrated into unified communications systems and platforms. Conference calls, customer relationship management (CRM) and other advanced features can easily supplement a basic VoIP service.

Careful consideration prior to deployment
According to Dave Thomas, a Business 2 Community contributor, business leaders should carefully consider their existing systems before turning to VoIP. A haphazard deployment of any new technology rarely brings intended results. Thomas suggested determining bandwidth, network capacities, call limits and other capacities. He also suggested that leaders consider whether or not they want hosted VoIP or on-premise services. According to Thomas, it is only after leaders consider these factors that they can benefit from the quality, reliability and cost savings of VoIP.

As VoIP becomes a more common, go-to technology, business executives and IT decision-makers should be on the lookout for ways to improve services. Although one of VoIP's benefits is that it can be hosted by a third party, IT departments are still responsible for using VoIP routers, checking internet connections and measuring employee satisfaction. IT departments can ensure their VoIP services are living up to expectation by making sure their equipment, networks and connections are well tuned.

Hosted VoIP phone systems for small businesses are a worthwhile investment, but should be carefully implemented prior to, during and after deployment to ensure that call quality, capabilities and other services complement business needs. In order to reap the many benefits of VoIP, business executives and IT leaders should make deliberate choices about their services and providers.