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Improve Your Contact Center with ShoreTel Contact Center Agent Dashboard

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ShoreTel Contact Center Agent Dashboard (CCAD) is a web application especially designed to communicate key customer service metrics to each agent in real-time to keep them fully engaged with their customer service level and empower them to deliver their best performance. The CCAD application has been a valuable add-on to ShoreTel Contact Center for many successful customers.

ShoreTel Advanced Applications is now pleased to announce the new and enhanced CCAD revision 3.5 featuring a new Daily Brief Group Report and a user-friendly 4-zone wide-aspect dashboard design.

The new Daily Brief Group Report is a real-time at-a-glance multi-group summary report of daily cumulative customer service metrics for each group. Like all other reports, it is highly configurable and well organized with color-coded thresholds, sortable data columns, and includes many informative tooltips. Furthermore, all reports in CCAD 3.5 can be Drag-and-Dropped or Zone Edited across all 4 zones of the wide aspect dashboard.

ShoreTel Contact Center Agent Dashboard runs on Microsoft Windows with Internet Explorer and FireFox browsers and Apple Mac & iPad platforms with FireFox or Safari browsers.

Please contact your ShoreTel authorized reseller for more information or for a trial version of this application and a chance to experience this great capability firsthand.