How Nonprofits Profit from VoIP Phone Systems
Nonprofit organizations are invaluable resources for their communities. According to the National Center for Charitable Statistics, there are more than 1.5 million tax-exempt organizations, including public charities, private foundations and other types of nonprofit groups. All these organizations have one thing in common: they need a phone system that connects their employees and internal stakeholders with the people they serve.
Since nonprofit organizations often work within the confines of limited budgets, Voice over Internet Protocol (VoIP) phone systems are particularly appealing due to the cost savings they provide. But there are also a number of other reasons VoIP phone systems are beneficial to nonprofits.
Virtual Receptionists and Call Rerouting
Services like private branch exchanges (PBX) can help nonprofits become more organized. With virtual PBX systems, customers can be directed automatically to the extension they need. By connecting callers with a virtual receptionist, the virtual PBX system allows organizations to determine how many calls are coming in and to which person they are directed in order to ensure that every call is being returned.
VoIP phones are a good way for nonprofits to cut costs. Because VoIP phones focus on the amount of data transmitted and don't count minutes like traditional phone services do, it is often much cheaper than traditional phone systems. Long-distance calls can also be made for free.
Less Equipment to Manage
A report by the Nonprofit Technology Network found there is one IT person for every 30 employees at nonprofits, which is startling considering most registered nonprofits have fewer than 30 employees. VoIP phone services are often easy to manage, especially cloud-based phone systems where the entire phone system is managed by the vendor. Plus, VoIP systems are easier to manage during a move or expansion.
Nonprofit organizations and their volunteers tend to spend a lot of time in the community. With a cloud-based phone system, workers can access voicemail and other services wherever they may be, from multiple devices.