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Hosted PBX solutions help companies meet critical objectives

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Unlike traditional land line telephony solutions, an enterprise VoIP service uses the internet to consolidate both voice and data into a single connection. By adopting VoIP, decision-makers can spend less time and money maintaining a high-quality collaborative solution. This allows both large and small companies to gain a competitive advantage over rival firms still using legacy communications strategies.

A hosted PBX system can take VoIP one step further by migrating hardware off-site. This means businesses can take the tools traditionally managed in-house and move them to the service provider's building somewhere else. In doing so, organizations can reduce maintenance and management fees traditionally associated with keeping a phone system on-site, according to a report by My VoIP Provider.

Besides the financial benefits associated with using a hosted PBX system, organizations that make the switch can experience a number of operational improvements that will give them an edge over competitors in the coming years. This will be especially important as the private sector becomes increasingly crowded and decision-makers need to find ways to keep employees engaged.

As consumerization trends make their way into the workplace, having the ability to support teleworking is becoming important. This is something a hosted PBX can do.

Give strength to remote workers

Businesses looking to stay relevant with the changing times need to support a remote workforce, as failing to do so means they are missing out on attracting and retaining a large portion of today's millennial employees, My VoIP Provider noted. Unlike traditional telecommunications solutions, hosted PBX offerings can provide firm connections between several locations in and outside of the office. As a result, individuals are often given the opportunity to carry out mission-critical business tasks from their home, the road or even a local coffee shop down the street.

Furthermore, hosted PBX services are unbiased to the devices that connect to it. This means that virtually any Wi-Fi-enabled device can be used as an endpoint. This is especially important as bring-your-own-device projects continue to gain momentum in the private sector.

A separate study by Juniper Research highlighted that the number of employee-owned smartphones and tablets used in the enterprise is poised to reach 350 million in 2014, up from roughly 150 million in 2012. This growth will lead to a greater endpoint diversity and will make hosted phone services more appealing to a larger portion of the business world.

Experience greater flexibility

In addition to having the ability to support a broad range of connections from virtually anywhere, a hosted PBX system is also much more scalable than traditional telecommunication platforms. This means decision-makers can quickly add or remove extensions on the fly, My VoIP Provider noted.

In the past, decision-makers needed the help of IT technicians to change the wiring of a land line phone system, which could take several days and be highly expensive. Today, executives can avoid these costs by making adjustments themselves or consulting with experienced third parties for less expensive advice.

As the private sector becomes increasingly competitive, companies of all sizes need to ensure they have the most advanced phone system available to support next-generation collaborative endeavors without introducing unnecessary IT or performance obstacles. By evaluating long-term internal objectives and working with a trusted hosted PBX provider, decision-makers can find the telecommunications offerings that best suit their organizations' needs and goals. In many cases, hosted VoIP will align with these objectives, giving firms the ability to gain an advantage over rival businesses.