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Holdr: no more waiting on hold

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I had often thought of a business/service that would do the waiting for you to get connected to big companies with long hold times.

The Holdr iPhone app looks like an automated way of doing that. I'll have to give it a whirl. The only problem I can see is the operators getting impatient when they finally do pickup and there isn't a live person there immediately.

Of course the best solution is to work with a high-tech phone system (see M5) to optimize your customer service and call center so you don't have lengthy hold times. But as long as long hold times exist there will be a need to skip them and not have a phone stuck to your ear for long periods of time.

Bandwidth.com’s New iPhone Apps Are Big Time Savers

Bandwidth.com, the folks behind the free Phonebooth system that’s such a boon to web workers, today launched two new iPhone applications targeted at consumers and small business customers: Holdr and Conference Starter. The software was developed under the Phonebooth Labs name and marks the company’s first step into the mobile software marketplace to complement its VoIP offerings.

Holdr is the more consumer-focused of the two: Instead of wasting time being tethered to your phone as you wait on hold, Holdr allows you to press *7 and hang up. When the other end of the line takes your original call off hold, Holdr rings your phone back to reconnect the call, which should then be with a live person. The one downside I can see is that you have to initiate the call from the Holdr app, not the standard iPhone dialer. With that in mind, I’d probably only use this free software when specifically calling a place of business.

via Bandwidth.com’s New iPhone Apps Are Big Time Savers By Kevin C. Tofel May. 4, 2010