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Healthcheck for Unified Communications and Contact Center

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ShoreTel is happy to announce the release of two new services designed to help customers make the best use of their ShoreTel Unified Communications and their ShoreTel Contact Center solutions.

ShoreTel delivers the lowest TCO in the industry and Healthchecks help insure that you are leveraging your ShoreTel system and getting the most value from the system over time.

Healthcheck for Unified Communication and Healthcheck for Contact Center deliver an in-depth analysis of the customer’s system and provide comparisons to industry standards and actionable plans that can be used for future planning. 

They are an excellent investment for customers who have been in service for over a year and who may have experienced:

  • Significant growth
  • Been acquired or made acquisitions
  • Strategic changes in focus
  • Distractions at time of original implementation that may have kept them from fully training end users and realizing all the system benefits

Healthcheck is an opportunity to step back from ad hoc and incremental adjustments and have ShoreTel experts take a detailed look at your system.

Healthcheck Unified Communications Healthcheck Contact Center
 

  • LAN/WAN Architecture

  • Network Infrastructure

  • Capacity and Growth Planning

  • PBX Infrastructure Assessment

  • Failover, Recovery, High Availability

  • Emergency Operations and 911

  • Feature and Functionality Adoption



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  • Infrastructure

  • Contact Flows

  • Performance Metrics

  • Agent Automation

  • Adjunct Applications



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At the end, a detailed report with actionable recommendation is delivered.

For more information, contact your ShoreTel Sales representative.