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Healthcare Organizations Realize The Benefits of VoIP

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A growing number of organizations are beginning to realize the widespread benefits offered by cloud-based communication tools, but the healthcare sector in particular has experienced a variety of advantages through the implementation of voice-over-IP services and other forms of unified communications.

One of the big draws of VoIP services for healthcare institutions is the fact that it is incredibly cost-effective. Hospitals and clinics are expensive to run and most medical organizations are currently experiencing a period of budgetary cutbacks. Cloud-based business communications allow hospitals to improve their connections with patients and other hospital staff while reducing the service costs. Because VoIP and other cloud communications rely on the Internet to make calls, there is no need to maintain a dedicated phone line, eliminating separate maintenance and service fees.

The cost benefits of business cloud communications extend beyond the reduction of dedicated lines. Long distance calls are also made dramatically cheaper when using VoIP because they are made over the Internet instead of with a traditional copper-based system. Hospitals are also able to benefit from other long distance features like video and Web conferencing over the cloud, dramatically increasing access to specialists or experts across the U.S. or even in other countries without incurring the steep charges levied by the phone company.

Time Benefits Also Experienced With VoIP

Another driving force toward VoIP adoption for healthcare organizations is the need for a way to process the hundreds of patient calls received each day. By utilizing VoIP and contact center services, hospitals and doctors offices can process multiple calls at the same time and sort them on a priority basis. The status of each call can also be tracked to ensure that incoming calls are answered in a timely manner. This same service makes it easier for patients to pay their outstanding balances over the phones, as each person can be identified by their name and account information. Plus, they can be sent automatic messages about billing or appointment reminders.

One of the biggest barriers keeping many healthcare organizations from modernizing is the need to install new technology. Revamping a hospital's technology infrastructure is costly and time consuming - two things most institutions can't afford. VoIP systems, on the other hand, don't require extensive overhauls. A fully capable VoIP infrastructure can be integrated within existing computer networks, dramatically cutting installation time. Other than VoIP-capable phones, all of the necessary equipment is already in place within most hospitals, resulting in little to no downtime and no installation disruptions.