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Global Manufacturing Company Cuts $500,000 with ShoreTel

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From Starbucks Cafes to Charles Schwab offices, the idX Corporation has been helping clients create inviting consumer environments. Recognized as a leader in consumer environmental design and manufacturing, idX offers world-class project management, superior craftsmanship, turnkey services, and extensive technical capabilities. The company is headquartered in Saint Louis, Missouri, with facilities in North America, Asia and Europe.

Complex customer projects, budget demands, and an increasingly mobile and dispersed workforce are the norms at idX Corporation. To keep pace with business changes and bring together global divisions, the company wanted to replace legacy phone systems with flexible, cost-efficient IP-based communications.

The ShoreTel UC Solution at idX is designed to improve workflows and collaboration while reducing unnecessary expense, and includes:  ShoreTel 12, ShoreTel Voice Switches, ShoreTel IP Phones, models 115, 230, 265, and 8000, ShoreTel VPN Concentrator Phones, ShoreTel Conferencing and ShoreTel Communicator. The benefits have included:

  • Dramatic cost savings, by eliminating $4,000 in monthly third-party conference services, and up to two-thirds of monthly toll charges
  • ROI in less than 12 months, with cost reduction of nearly $500,000
  • Seamless communications across global divisions to enable operations and brand recognition as a single entity
  • Easier administration and maintenance with single-image system architecture helped lower TCO and eliminate routine vendor service calls.

“We had forecasted a 16-month ROI on the ShoreTel system. We actually achieved that ROI in less than 12, with nearly half a million dollars in cost savings in that time,” said Ryan Dibisch, director of global information systems at idX Corporation.

idX was featured in a press release earlier this week, along with manufacturers Dorner Mfg. Corp., Guilford Mills, Materials Processing and PEMCO Inc. Read the release here.