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Get VoIP | ShoreTel Sky or Fonality For Your Call Center

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This article stacks up ShoreTel Sky (Formerly known as M5 Networks) versus Fonality. ShoreTel Sky is managed and hosted, while Fonality is hosted, and offers hybrid PBX service. Does being “managed” make a difference?

There’s no question that Fonality and ShoreTel are known for their reliability. Reliability as measured by Fonality claims 99.99% uptime (~53 minutes of unavailability per year) and ShoreTel Sky claims 99.999% reliability (~5 min and 30s of unavailability per year). These are pretty astounding claims, which both beat out “The Phone Company” (and many VoIP providers) claim of 99.9% reliability (~9 hours of downtime). Considering how many things can go wrong, it’s in impressive claim.

I think it is fair to say that ShoreTel offers a slightly more powerful suite of features. Fonality and M5/ShoreTel are both major innovators in business and internet technologies. But managed VoIP is not for the feint of heart. ShoreTel can take 30-45 days for standard implementation, which is certainly different from Fonality, which works practically out of the box. Ultimately, Fonality is at the peak of what you can get with hosted VoIP, and ShoreTel Sky offers just that much more. But is it worth the larger upfront investment? And can too much information be a bad thing? That is up to you.

Read more at Get VoIP.